Environment and quality policies

 

Within our establishment, we place great importance on respecting the environment and societal engagement.
The need to limit the impact of our activities on the planet seems obvious to us. Guided by our ethical, responsible, and supportive values, we consider it essential today to involve our employees and guests in our efforts to respect and preserve the elements around us.
Environmental respect is an important concern for us. Aware of the limits of our resources and the necessity of being proactive in favor of sustainable development, we take specific actions to contribute to the proper management of energy, resources, waste, etc.

We are committed to maintaining a responsible kitchen with a majority of local and seasonal products. The hotel is equipped with energy-efficient light bulbs and a power-cut system by card in the apartments to reduce energy consumption. Finally, we commit to ecological and healthy cleaning and dry cleaning practices, as well as ensuring that linen changes are not excessive.

To this end, Scala ApartHotel is committed to an "Eco-Responsible" approach through various focus areas:

  1. Water and energy consumption

  2. Waste management

  3. Supplier selection

  4. Social involvement

  5. Awareness campaigns for customers

  6. Awareness campaigns for employees


1. OUR WATER AND ENERGY CONSUMPTION REDUCTION ACTIONS
  • Installation of LED bulbs in all lighting areas

  • Installation of water-saving devices on faucets, showers for both guests and employees

  • Preference for showers over bathtubs during construction

  • Increased monitoring of water and energy consumption

  • Optimized use of equipment

  • Rationalization of living spaces during periods of low activity

  • Reduced frequency of linen cleaning (sheets and towels)


2. OUR WASTE MANAGEMENT ACTIONS
  • Implementation of selective sorting

  • Guest amenities provided only once, instead of every day. We strongly encourage our guests to shop in order to limit waste.

  • Introduction of a plated breakfast to avoid food waste during buffets

  • Recovery of materials no longer useful to the company by resellers (iron, wood, cardboard, plastic bottles, etc.)


3. OUR SUPPLIER SELECTION ACTIONS

In our ongoing effort to limit our environmental impact and waste, we prioritize suppliers who:

  • Are committed to a sustainable development approach

  • Provide eco-labeled products or energy-efficient equipment

  • Support local sourcing through short supply chains whenever possible


4. OUR SOCIAL INVOLVEMENT
  • Annual participation in International Women's Rights Day - 2024

  • Donations to associations such as “Stop aux Chat Noirs” - 2024

  • Donations to people in need in partnership with “Sublime Agency” - 2024

  • Distribution of school kits for the children of our employees at the start of each school year


5. AWARENESS CAMPAIGN FOR EMPLOYEES
  • Training in eco-friendly behavior

  • Digitization of documents and internal communications

  • Printer settings for black & white and double-sided printing

  • Raising awareness about waste

  • Raising awareness about energy consumption


6. AWARENESS CAMPAIGN FOR OUR GUESTS
  • Reduced frequency of linen washing upon agreement

  • Awareness regarding the use of lighting/air conditioning with a magnetic card system

  • Raising awareness about waste and overconsumption


Quality Policy

Since the opening of our hotel, we have committed to a quality and environmental policy. In order to ensure that all our services reflect our standards regarding customer service and minimize the environmental impact of our activity, we have established several rules that we implement every day within our establishment.

For this purpose, we, the management and employees of LA SCALA, have concretely committed to implementing the ISO 9001:2015 and ISO 14001:2015 standards.
By adhering to the idea of meeting customer requirements, as stipulated in the ISO 9001:2015 standard, while respecting the national sustainable tourism development strategy, we declare that we have specifically adopted the following principles as commitments:

1. Customer satisfaction regarding our services
  • Getting to know our customers better in order to offer quality services tailored to their expectations

  • Responding, addressing, and resolving customer complaints with attention

2. Consideration for our customers and employees

Aiming for high levels of human quality, including empathy, courtesy, attentiveness, honesty, confidentiality, and diligence, in order to earn the respect of both our customers and staff at all times.

3. Competence of our staff

Encouraging the training of our human resources and the development of their expertise.

4. Valorization of regional specifics

Highlighting regional specifics to enhance the tourism experience for our guests.

5. Responsible Practices

Implementing responsible practices with regard to environmental respect.

6. Integrity

Respecting and ensuring compliance with the laws and regulations applicable to our sector of activity, as well as respecting our contractual obligations at all times.