Our Security System
For your safety and that of our staff, we have implemented a state-of-the-art camera system that monitors all public areas of the building, including entrances and exits.
We also have security personnel on-site 24 hours a day, and an intervention team is available in case of danger or any need.
Some of our staff members have undergone training to respond effectively in emergencies within the establishment.
A security system has been established in collaboration with law enforcement to respond in case of emergencies.
Illuminated signage and evacuation plans are displayed throughout the establishment to guide our guests in case of an emergency. Additionally, a fire safety system has been installed with the necessary equipment for emergency interventions.
Internal Regulations
We strive to offer our guests an exceptionally clean, safe, and friendly hotel experience.
The following hotel policy and internal regulations have been established based on industry standards, management procedures, and our personal experience. This hotel regulation is considered part of the booking agreement we have with you.
These hotel rules are presented here to promote the safety and enjoyment of our guests and to ensure that each guest is aware of the agreements between La Scala AppartHotel and the guest. The hotel regulations may be modified from time to time; please consult them regularly.
To ensure maximum safety for all and to make your stay pleasant, we ask that you comply with the hotel's internal regulations and commit to respecting them.
Check-In
The hotel welcomes guests 24 hours a day, year-round without interruption.
Anyone staying at the establishment must present valid identification at check-in. Failing this, the hotelier may refuse to rent a room and/or cancel the booking made.
Guests, including companions and teenagers over 15 years old, must complete a registration form, which may serve as an "individual police form" for both foreign and local residents.
Room Occupancy
Rooms are available from 2:00 PM on the day of arrival (noting that this time is indicative and may vary depending on the hotel's activity level and occupancy) and must be vacated by 12:00 PM on the day of departure.
Requests for early check-in and late check-out can be accommodated, subject to availability and if notified at the time of booking by the guest.
If the check-out time mentioned above is not respected, additional charges amounting to 50% of the nightly rate will be due if the guest returns the room key between 12:00 PM and 4:00 PM. However, after 4:00 PM, the guest must pay the equivalent of an additional night's stay.
All bookings are nominative, in the name and on behalf of the guest, and cannot be transferred to a third party, whether free of charge or for payment. The guest may not bring third parties into the room who are not known to the hotel without the hotel's authorization. Any luggage remaining in a room without a renewed booking after 12:00 PM will be removed and can be retrieved by its owner at the hotel reception.
Access to rooms must be granted at least once every three days so that hotel staff can perform cleaning, unless expressly requested otherwise by the guest. The absence of cleaning service, at the guest's express request, will not result in any compensation.
Given fire safety regulations, the guest cannot book a room for more people than allowed and/or have more people occupy the room than it is intended for, specifically a maximum of 2 people per unit.
Children and Extra Beds
Minors cannot stay alone in a room. It is reminded, in accordance with the general terms and conditions of sale, that minors must have personal identification. If the accompanying adult is not the minor's legal guardian, they must have parental authorization from the child's parents.
Children are under the full responsibility of their parents or adult companions. Any damage or nuisance caused, whether intentional or unintentional, must be paid for by the person who booked the room, unless they can prove an external cause.
Cribs for children up to 3 years old can be provided when possible and in compliance with the number of people allowed per room as per the booking.
Keys and Access Badges
Magnetic room access cards are assigned personally; please take care of them and report any loss or disappearance to the hotel reception immediately. Identity verification will be required for their replacement.
The guest must not give their room card to a third party and must return it on the day of departure.
The guest must ensure the room door is properly closed before leaving or going to bed.
The guest must not bring unauthorized individuals into the hotel, especially through back entrances (garage access, night door, etc.), without the hotel's consent. Anyone entering the hotel must present themselves at the reception.
Behavior and Dress Code
The hotel reserves the right not to accommodate guests whose behavior is contrary to good morals and/or public order or who exhibit noisy, inappropriate, and/or intoxicated behavior.
Guests must be courteous and respectful towards hotel staff and other guests. They must refrain from any verbal or physical violence, any behavior or remarks of a sexual, racist, sexist, anti-Semitic, or homophobic nature, and generally, any discriminatory remarks as well as any form of harassment or denigration.
Guests must act discreetly to avoid disturbing the service and tranquility of the hotel.
The hotel reserves the right not to accommodate guests whose attire is indecent and/or neglected, or whose clothing is intended to conceal the face. Proper attire is required in all public areas of the hotel, including wearing shoes, a top, and bottoms.
Responsibilities
The guest agrees to use the room and common areas provided reasonably. Any behavior contrary to safety and/or hygiene principles, good morals, and/or public order may lead the hotelier to ask the guest to leave the establishment.
Hotel staff are not responsible for letters and packages sent to guests staying at the hotel. Guests must ensure they collect them directly, if applicable.
Any health issues (circulatory, cardiac, respiratory disorders, allergies, asthma, etc.) or pregnancy must be reported to the hotel.
Regarding guest vehicle parking, the hotel offers parking in a secure and monitored private parking lot. The hotel declines all responsibility in case of loss/theft or damage within the parking area.
Booking and Payment
All bookings are subject to the offer's conditions. Each service must be fully paid for by the guest. The guest settles their room charges and incidental expenses according to the schedule set by the hotel and no later than when they leave the room at the end of their stay.
Prohibitions
For safety reasons and out of respect for everyone, it is strictly forbidden to smoke (cigarettes, hookah, etc.) or vape within the hotel premises or in the rooms, except in designated areas.
Penalties equal to the maximum price of the booked room may be applied if the guest does not comply with the no-smoking signs in their room. Additionally, cleaning fees of 200,000 FCFA per room may be charged by the hotel to the guest in case of non-compliance with this rule.
Furthermore, repair costs may be charged in case of tampering with or damaging fire detectors. It is strictly forbidden to bring into the rooms or any part of the establishment any illegal and/or dangerous objects or substances, any object or toy resembling a firearm, or any object or toy likely to disturb the peace of other guests (megaphones, horns, etc.). It is prohibited to run, skate (rollerblades, scooters, etc.), or shout inside the establishment, day or night; to hang laundry out of windows; to throw any object out of the window; and, more generally, to behave in any way that could cause harm to hotel guests, hotel staff, and/or the hotel's reputation. Taking photos or videos of other hotel guests or staff is forbidden unless you have their explicit permission.
Damage
Any damage caused in the room or other areas occupied during the stay may be directly charged to the guest.
Security
For your safety, this establishment is under video surveillance. Guests must comply with safety instructions and guidelines in case of emergencies or as required by current regulations.
Health Regulations
Guests must comply with any applicable health regulations: wearing a single-use surgical mask, presenting a COVID health pass, etc. Guests are responsible for bringing their own masks.
Fraudulent Evasion
Fraudulent evasion is an offense characterized by consuming a good or service with the knowledge of being unable to pay, or with the deliberate intent not to pay, while pretending to be willing to do so.
The hotel will pursue legal action against any guest who engages in fraudulent evasion. It is reminded that this offense can lead to imprisonment, a fine, and additional compensation.
Acceptance of Internal Regulations
The hotel's internal regulations apply to all bookings. Every stay constitutes acceptance of the terms and conditions of sale, the internal regulations, and any special conditions.
Sanctions
Failure to comply with the above provisions results in the immediate termination of the contract, and financial penalties may apply.
As a consequence of not respecting the hotel's internal rules, the guest and any persons accompanying them will be asked to leave the hotel with no entitlement to a refund.
Additionally, the hotel may refuse any future bookings, including at affiliated hotels.