Article 1. Scope of Application and Location
These General Terms and Conditions ("TC") apply to all bookings made at the following aparthotel. Any booking for a stay implies full acceptance of these TC, regardless of the booking channel used.
LA SCALA APPARTHOTEL ABIDJAN, located at Boulevard de Marseille, 26 Post Box 572 Abidjan 26, managed and operated by the company ANDY SARL, with a capital of 1,000,000 CFA, registered with the RCS under the number 05671/GTCA/RC/2021; RCCM No. CI-ABJ-03-2021-B-12-00800 and headquartered at Boulevard de Marseille, Abidjan, hereinafter referred to as the "Operating Company."
Article 2. Accommodation Service and Regulations
The SCALA APPARTHOTEL Abidjan is a serviced aparthotel offering furnished accommodations for short- or long-term stays, either for business or leisure, equipped with the necessary elements for temporary habitation. Additional personal and collective services are also available optionally.
By confirming the booking, the client acknowledges having read and accepted the TC. The client is presumed to have the legal capacity to contract. The client is solely responsible for selecting the conditions of their booking, whether made for their own account or on behalf of someone else, and expressly declares that they are not acting fraudulently.
The booking contract ("contract") refers to all the booking terms and the TC and is subject to the regulations applicable to aparthotels. The contract is concluded for temporary accommodation. The resident cannot engage in any commercial, industrial, or professional activity in the apartment. The resident cannot claim the legal provisions applicable to residential leases, particularly regarding tenant protection. Consequently, the contract is governed by the provisions of the Civil Code and the conditions outlined in these TC.
Article 3. Booking
3.1 A booking for an apartment is valid only after written confirmation of its acceptance by LA SCALA in the form of an email sent to the client, summarizing the conditions of the reserved stay. Furthermore, the booking must be guaranteed with a credit card that has prior credit approval with La Scala Appart Hôtel or accompanied by a deposit or full payment for the stay.
3.2 The client declares that their booking is made for personal purposes:
The booking is personal and cannot be transferred to a third party, whether for free or for a fee.
The choice of reserved services is solely their responsibility.
It is prohibited to engage in commercial, industrial, or professional activities in the apartments.
The client is responsible for their visitors and their actions.
3.3 A "group booking" refers to a booking of five (5) or more apartments made by a single legal or natural person. In the case of a group booking, a specific group contract must be concluded, which will prevail over the provisions of these TC if there is any contradiction.
Article 4. Prices
Prices are indicated in CFA francs. All bookings, regardless of their origin, are payable in the local currency.
4.1 Accommodation service: the prices for the accommodation service are per apartment per night and include utilities (water and electricity) and breakfast (see 4.3 below). Prices vary according to the booking date, the start date of the stay, the duration of the stay, and the number of apartments booked.
La Scala Appart Hôtel applies discounted rates based on the length of stay: for stays of 6 nights or more, the accommodation price is reduced from the first night, across all periods (except for special conditions specified at the time of booking or predefined promotional offers).
4.2 Cleaning: The room rate includes cleaning every other day, totaling 3 to 4 cleanings per week, as well as weekly linen replacement and towel replacement every 3 days.
4.3 Breakfast service: All rates include breakfast for the entire duration of the stay and for all persons included in the booking. The included breakfast is a continental option consisting of a hot drink, a cold drink, and a pastry/bread basket. Any orders outside this package will be charged additionally.
4.4 Price changes: La Scala Appart Hôtel reserves the right to modify the prices in case of legislative and/or regulatory changes that may lead to price variations (including the modification or creation of taxes). Any modification or creation of new legal or regulatory taxes imposed by the competent authorities will be automatically reflected in the prices at the time of billing.
Furthermore, in the case of negotiated rates between professionals, La Scala Appart Hôtel reserves the right to increase the prices indicated on the invoice in proportion to the increase in the consumer price index; the change will take effect the month following the notification of such an increase by any written means.
4.5 "Starting from" prices: Prices shown in marketing materials and on the website with the phrase "STARTING FROM" are indicative of offers available for specified durations and periods.
4.6 Baby policy: Accommodation is free for any child under three (3) years old, provided it is indicated at the time of booking. A crib (0-3 years old) is available upon request at reception or in special requests when making the booking, subject to availability.
Article 5. Payment
5.1 Deposit: The booking must be followed by a deposit or full payment of the stay to be confirmed and guaranteed.
The deposit must correspond to:
Short stay (1 to 30 nights):
30% of the total booking amount for stays of 14 nights or less.
Seven nights for stays between 15 and 30 nights.
Long stay (30 nights and more):
14 nights for stays longer than 1 month but up to 3 months
21 nights for stays between 3 and 6 months
30 nights for stays over 6 months
5.2 Payment conditions
Invoices must be paid immediately upon presentation.
On the day of the client's arrival, the Operating Company will invoice the full amount of the stay, except for stays longer than 28 nights, for which invoices will be issued and presented monthly and payable in advance, less any deposit already paid. If the payment for the stay has been agreed to be made by a third party, the resident will remain jointly responsible for the payment.
The Operating Company is entitled to charge interest at a rate of 1.5% per month on any sum not paid by its due date. If the balance remains unpaid on the resident’s departure date, the Operating Company reserves the right to debit the client’s credit card for the remaining amount.
Article 6. Security Deposit
Upon arrival, the resident will pay a security deposit of 500,000 CFA for stays longer than 28 nights, in exchange for the apartment key.
If no complaint is made by the client upon arrival, the apartment is deemed to be in good condition, and its inventory is complete. After returning the keys, if no damage is found and after settling any additional services consumed on-site, the security deposit will be fully refunded immediately. If there is any damage, the deposit will be refunded after deduction of the repair costs, replacement of missing items, or cleaning fees, no later than 60 days after the resident's departure.
In addition, to guarantee the Operating Company against any potential damages or missing items, a valid credit card number may be requested at the time of booking. The credit card given as a guarantee will be debited after departure to cover any repair or replacement costs.
Article 7. Change of Stay Duration
The duration of the stay is that specified in the booking confirmation or accommodation offer. Subject to availability and at the discretion of the Operating Company, the duration of the stay may be extended, with no obligation to maintain the same apartment or the same price. In the event of an extension of the stay and a new price being applied, it will take effect from the first day of the extension.
In case of early departure, excluding bookings subject to a promotional or non-refundable rate, the price will be adjusted to reflect the shortened duration starting from the day of arrival.
For stays of less than 28 nights, residents must notify the residence of any changes to their departure date at least 48 hours in advance. Failure to do so may result in a departure penalty of 2 nights. For stays over 28 nights, residents must notify the residence at least 7 days before the new departure date. Failure to do so may result in a departure penalty of 2 to 7 nights.
Article 8. Cancellation Conditions
The client is reminded that they do not have the right of withdrawal once the services have been provided on a specific date or under a defined period. Any cancellation must be notified in writing to the Operating Company. The effective date of cancellation will be the date of receipt of the written notice.
In case of cancellation, penalties will be applied to the Operating Company as detailed below:
For stays under 7 nights: Any cancellation received less than 24 hours before arrival will incur a cancellation fee equal to one night of the stay.
For stays between 7 and 30 nights: Any cancellation received less than 72 hours before arrival will incur a cancellation fee equal to three nights of the stay.
For long stays, cancellation penalties will be applied as detailed below:
For stays between 30 nights and 3 months: Any cancellation received less than two weeks before arrival will incur a cancellation fee equal to fourteen nights of the stay.
For stays between 3 and 6 months: Any cancellation received less than one month before arrival will incur a cancellation fee equal to thirty nights of the stay.
For stays longer than 6 months: Any cancellation received less than two months before arrival will incur a cancellation fee equal to sixty nights of the stay.
Failure to cancel will be considered a "no-show" and will incur the same penalties.
Certain special or promotional rates may be "non-refundable," regardless of the cancellation date. In such cases, the cancellation conditions outlined above do not apply, and the total prepayment will not be refunded for any reason.
Likewise, special rates or preferential rates with a specific advance notice required for cancellation will be deemed non-refundable if the advance notice period is not respected.
Article 9. Client Arrival and Departure
Check-in is available from 2:00 PM.
Check-out must be completed before 12:00 PM on the departure day.
Early check-in and late check-out may be granted, subject to prior notification at the time of booking.
In case of non-compliance with the check-out time, additional fees equivalent to 50% of a night's rate will be charged if the client returns the key between 12:00 PM and 4:00 PM. However, after 4:00 PM, the client will be charged for an additional full night.
Article 10. Resident's Obligations
The client must use the rented premises and their facilities reasonably, which will be delivered in good condition according to their intended use. They must also familiarize themselves with and comply with the hotel's general regulations during their entire stay.