Privacy Policy

 

This privacy policy explains our practices regarding personal data and the choices you can make about how your personal data is used.
La Scala AppartHotel respects your privacy and is committed to protecting the privacy, confidentiality, and security of the personal data that you provide to us or that we collect about you when you register or when you use our websites, social media pages we control, and software applications available on computers and mobile devices. We are aware of our responsibilities to protect your personal data, keep it secure, and comply with applicable privacy and data protection laws.
You may be asked to consent to the terms of this privacy policy when booking, registering for events or promotions, or any other correspondence with us via our sites, or if required by applicable law. Otherwise, your continued use of the Sites constitutes your deemed consent to the terms of this Privacy Policy.

1. PERSONAL INFORMATION WE COLLECT
When you use our sites or register, you may voluntarily provide certain information about yourself or others, for example when you create an account or make a booking. We may collect personal information (information that identifies you or relates to you as an identifiable person) that you may provide through the sites about yourself or others, such as:

  • Name, date and place of birth, passport and visa information

  • Postal address

  • Phone number

  • Email address

  • Information that allows us to provide specialized services or respond to special requests, such as accommodating health or dietary conditions, but we do not collect sensitive information about you, such as health information, unless it is reasonably necessary to provide services to you

  • Credit or debit card number, expiration date, and security code

  • Social media account information

  • Stay or travel information and preferences, such as your preferred location/facilities, dates, and the number of people/children traveling with you

  • Demographic information (age, gender, country, and preferred language)

  • IP address and preferences for receiving communications from us or for surveys or promotional offers

2. HOW WE USE YOUR INFORMATION
We may use the personal information you submit and the non-personal information we collect automatically for the purposes identified in this privacy policy for our business use and legal bases, including for example:

  • Processing, fulfilling, and recording bookings and/or purchases

  • Charging your credit card for advance purchase reservations and deposits

  • Contacting you for confirmation or customer service after bookings and purchases are made or after you register or participate in certain activities

  • Conducting statistical or demographic analyses

  • Tracking bookings and corresponding hotel stays

  • Sending you emails related to a hotel stay

  • Sending you communications such as customer surveys or promotional offers and benefits

  • Communicating special offers, contests, and featured items if you choose to receive such notices

  • Responding to your inquiries, complaints, and other communications; and

  • Ensuring the safety and security of our guests and staff and complying with our legal and regulatory obligations

3. SECURITY
We use reasonable technical, administrative, and physical measures to protect personal information held in our system from misuse, loss, or alteration. Although we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
We cannot enforce or control the security of computers, electronic devices, or electronic communication methods that you use to send emails and submit personal information to us over the Internet.
You are responsible for ensuring that the computers, electronic devices, and electronic communication methods you use provide adequate security to communicate with us. We are not responsible for the disclosure or interception of your personal information before we receive it.

4. WITHDRAWING YOUR CONSENT
You are not required to provide us with your personal information. However, if you choose not to provide certain personal information that we request and/or withhold consent for its use and disclosure, you may still visit our sites but might not be able to access certain options, products, or services and therefore may not be able to complete your reservation.
We offer you choices regarding how you receive our communications. All marketing communications we send you will provide a way to withdraw your consent for future marketing. If you no longer wish to receive marketing, you can opt out of these communications by clicking the unsubscribe section in the marketing communication or by changing your account settings—this will remove you from our marketing lists. You have the right to ask us to stop using your information for direct marketing purposes.
Please send your request in writing, including your name and contact details, to the following address: direction@lascalaaparthotel.com.
We will honor your request within 30 days of receiving it, or sooner if required by applicable law. Please note that if you unsubscribe from marketing communications, you will still receive operational and service-related messages from us regarding your reservation and responses to your inquiries, and we may retain your contact information so that we do not send you future marketing communications.

5. CHANGES TO THIS PRIVACY POLICY
From time to time and without notice, we may make changes to this privacy policy.
From time to time, we may use customer information for new, unforeseen uses not previously disclosed in our privacy policy. If our information practices change at any point in the future, we will post the changes to the privacy policy on our sites to inform you of these changes and give you the opportunity to opt out of these new uses. Any revised privacy policy will only apply prospectively to personal or non-personal information collected or modified after the effective date of the revised policy.